These refund terms apply to all refund requests and processing for orders placed through fettlehome.shop. We are committed to providing our customers with a fair, transparent, and efficient after-sales service experience.
Subject to our return policy, customers may apply for a refund within 30 days of receiving the goods. Requests submitted after 30 days will be considered outside the refund processing window and may not be processed.
To request a refund, please contact our customer service team and submit your order information. We will guide you through the return process after confirming your refund request meets the requirements.
Once the returned goods are successfully received and inspected, we will initiate the refund process. The refund will be returned to your account via the original payment method within 3 business days. Actual arrival time may vary slightly depending on the processing speed of different payment platforms or banks.
The following situations may affect the refund result or processing time:
The goods have been used or damaged by the customer, rendering them unsaleable; Incomplete return information was not provided as required, or the goods are missing; The refund request was submitted after the stipulated return period.
We reserve the right to review and interpret refund requests within a reasonable scope to ensure all transactions are fair and just.
(Due to continuous losses, the merchant has decided to clear out inventory at a loss. )